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Alternative Dispute Resolution

In the event of a dispute, the consumer may appeal to an Alternative Dispute Resolution Consumer Dispute Resolution Entity.


List of ADR Entities
(under Law no. 144/2015, of 8 September)
ARBITRATION CENTRES OF GENERIC COMPETENCE

National Center for Information and Arbitration of Consumer Conflicts

Acting throughout the national territory, in areas not covered by another arbitration center of regional competence

Contacts CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisbon
Tel: 213 847 484
E-mail: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographic area covered: Contracts concluded in the District of Faro.
Contacts CIMAAL - Centre for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel: 289 823 135
E-mail: apoio@consumidoronline.pt; cimaal@mail.telepac.pt
Web: www.consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Geographical area covered: Contracts signed in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Contacts Postal Address:
Av. Fernão Magalhães, n.º 240, 1º - 3000-172 COIMBRA
Tel: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumode Lisboa
Geographical area of coverage: Contracts entered into in the Metropolitan Area of Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Contacts Mail address: Rua dos Douradores, 116, 2º - 1100-207 LISBOA
Tel: 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Consumer Information and Arbitration Centre of Porto
Geographical area of coverage: Contracts signed in the Metropolitan Area of Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Contacts Address: Rua Damião de Góis, 31 - Loja 6 - 4050-225 Porto
Tel: 225 508 349
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Geographic area of coverage: Contracts entered into in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
BRAGA contacts:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 - 030 BRAGA
Tel: 253 617 604
E-mail: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 - 394 VIANA DO CASTELO
Tel: 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt

Madeira Consumer Conflict Arbitration Center
Geographic area of coverage Contracts entered into in the Autonomous Region of Madeira.
Contacts Postal Address: Rua Direita nº. 27 - 1º floor - 9050-405 Funchal
Tel: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
Web: www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx

Center for Arbitration of Consumer Conflicts of Vale do Ave / Arbitration Court
Geographical area of coverage: Contracts entered into in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela and Vieira do Minho.
Contacts Mail address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel: 253 422 410
E-mail: triave@gmail.com
Web: www.triave.pt

More information at Consumer Portal www.consumidor.pt

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